Privacy Policy

We collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, passport number
• Contact information: email address, phone number, mailing address
• Immigration documents: travel history, visa status, work or study permits, prior immigration declarations
• Background information: criminal records (where required by application), medical history (only where the application requires it)
• Financial information: billing-related details — we do not store credit card numbers
• Website usage data: IP address, browser type, pages visited (via analytics cookies)

• Delivering immigration consulting services and preparing applications
• Verifying identity and conducting legally required due diligence
• Communicating with you about your case, appointments and updates
• Invoicing and payment processing
• Complying with Canadian law, including CICC regulatory requirements
• Improving our website and services (aggregated data only)
• Sending immigration-related information — you may unsubscribe at any time

We do not sell your personal information. Your information may be shared with:

• Government authorities: IRCC, CBSA, embassies and other immigration authorities — only as required for your application
• Professional advisors: immigration lawyers, certified translators or medical professionals where your case requires it
• Service providers: cloud hosting and case management software that processes information on our behalf — all bound by privacy standards
• Authorised representatives: persons holding a valid written authorisation from you

We retain personal information for as long as necessary for the stated purposes or as required by law. Immigration files are typically retained for 7 years after a file is closed, in accordance with CICC requirements. After that, data is securely deleted or anonymised.

Under PIPEDA and applicable Canadian provincial privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for non-essential purposes (such as marketing)
• Ask questions about how your information is used
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at info@itciland.com.

We apply appropriate technical and organisational measures — including encryption, access controls and secure storage — to protect your personal information against unauthorised access, disclosure or loss.

Our website uses cookies for analytics and to improve your experience. For full details, please read our Cookie Policy.

We may update this policy from time to time. The revised version will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.